Case Studies
Discover how Teliolabs has helped businesses across various industries achieve their goals. Our detailed case studies showcase real-world examples of our innovative solutions, demonstrating the impact of our technology and expertise. Learn about the challenges our clients faced, the strategies we implemented, and the impressive results they achieved.
Automated Loan Processing From Manual Chaos to 45 Apps/Day
Project Description
The client is a financial services provider that runs a loan origination and management platform. The platform was a legacy system and most of the loan workflow was still handled manually, from receiving an application to approving it.
The application itself was unstable and non-functional. This made it hard to process loan applications at volume and hard to release changes with confidence.
Business Objective
The client needed a working, dependable platform and a faster loan journey. The business objectives were to:
- Stabilize the unstable, non-functional application and make it fully functional.
- Streamline loan workflows and move from manual steps to automated processing.
- Accelerate loan approvals by cutting turnaround times.
- Shorten time-to-market for new releases while reducing release risk.
Pain Points
- Inefficient processes with long turnaround times: a loan application took about 15 days to process, and only around 10 applications could be handled per day.
- Poor architecture and manual workflows: the legacy design depended on manual effort at many steps, which limited speed and scale.
- Unstable, non-functional application: the platform could not be relied on for day-to-day loan processing.
- Slow support response: the support SLA stood at 5 days, so issues stayed open for too long.
Key business benefits delivered by Teliolabs
- Rebuilt and hardened the platform, giving the client a stable foundation for loan origination and management.
- Embedded security testing and UI testing in the release cycle, so issues are caught before they reach production.
- Combined manual QA and automated QA under an Agile delivery model, for regular, predictable releases.
- Enabled automated loan processing at scale, replacing slow manual handling of applications.
Value Delivered
- Reduced loan processing time from 15 days to 2 days, so customers get decisions faster.
- Improved the support SLA from 5 days to 2 hours.
- Faster time-to-market with reduced release risk, thanks to testing built into every release.
- Higher throughput: daily application processing grew from 10 to 45.
Key Achievement
Within 90 days, the application was stabilized and made fully functional. The client moved from manual chaos to processing 45 loan applications a day.
